Terms of service
General Terms and Conditions
First Steps reserves the right to transfer these Terms and Our privacy policy at any time to the extent it does not affect Your rights under it. This includes scenarios such as a sale, merger, acquisition, change in operating control, reorganization, or transfer of First Steps' assets. The User, however, does not have the right to transfer these Terms at any point except without our explicit written consent. This includes a sale, merger, acquisition, reorganization, change in operating control, or transfer of Your assets. The Terms listed in this document and our privacy policy together define the scope of the relationship between the User and First Steps. As such, they supersede any other agreement, written or oral, between the User and First Steps. If any clause or portion of these Terms is at odds with any local, national, or federal law, the law shall prevail, but these Terms shall be applicable to the greatest extent possible. Any exception, including a waiver of these Terms needs to be provided by a legally authorized officer or representative of First Steps.
Responsible Use of Our Services
By agreeing to work with Us, You receive access to First Steps’ Services. This does not mean We are licensing any part of our intellectual property, including, but not limited to our persona assessment documents, intake forms, logos, color scheme, branding elements, website look and feel, or trademarks to You. The rights provided to You under this Agreement are meant to allow You to use our Services for Your company’s use only. Any use of Our Services outside the predetermined scope of what they can be used for will be considered a violation of law and might lead to criminal charges resulting in prosecution.
As such, You are not allowed to:
Engage in any unlawful or illegal use of our Services. Users found to be engaging in any violation of law will be immediately banned from our Services and reported to law enforcement authorities.
Engage in any activity that disrupts or modifies our Services for Yourself or other users. This can include trying to modify Our cloud-based document sharing softwares, communication tools, website, or change the look and feel of the User experience without our explicit written consent from an officer of First Steps.
Use of Our Services for any purposes other than the ones explicitly listed in this document. This includes selling, renting, sublicensing, transferring, modifying, leasing, republishing, copying any part of Our Services or its derivatives.
Access Our Services through means other than those listed in this Agreement.
Try and access Our Services through any means other than Our website as per directions provided to You when You decide to start working with Us.
It is up to the User to make sure:
Services are being used in a lawful, ethical, and responsible manner. If First Steps learns about the violation of any local, national, state, or federal laws by User, First Steps has the right to end access to its Services.
Services are not being used to harm any person or organization.
Services are not breaking the law by infringing on any individual or organization’s trademark or copyright.
Users might be temporarily or permanently be banned from using First Step's Services and/or face criminal prosecution and be liable for damages if We learn about irresponsible use of Our Services.
Non-transfer of Responsibilities
Even if User authorizes a representative to access Services on behalf of User, the User is solely responsible for complying with all Terms listed in this document. The User’s responsibilities cannot be transferred to another individual or organization under any situation. Abdicating responsibility for violation of these Terms, even if the actions that led to the violation were taken by a different individual or organization, might result in the User being denied access to Quad's Services or legal action against the User.
Prohibition of Sensitive Data Collection
Firist Step’s Services cannot be used by Users to collect, analyze, or store any sensitive information under any circumstances. This includes information on an individual’s mental health, race, sexual orientation, political or religious affiliation.
Intellectual Property Rights and Ownerships
When working with Our Services, You get access to valuable intellectual property owned by First Steps. This access does not imply that First Steps is providing You a license for any of the Services or intellectual property. Your rights to access these Services are limited in scope to the uses outlined in this Agreement. First Steps's intellectual property is protected by its rights in the United States and other countries where it operates through intellectual property laws. These laws prohibit Users from modifying, copying, or creating derivatives of our Services. You will not have the right to claim ownership, in part or whole, of any patents filed by First Steps now or in the future. When using Our Services for internal purposes, Users may not remove our logo, branding, copyright, or any other form of intellectual property that are embedded in any of our Services.
Reproducing any Services or related content and using them for commercial or non-commercial purposes without the explicit written consent of First Steps is also prohibited. Paying a fee and purchasing our Services allows Users to access Services solely for their personal use.
Content Created Through User Feedback or Engagement
First Steps’s ownership of Services and related content extends to any new or derivative Services or content created through feedback provided by Users or their engagement with First Steps. This gives First Steps the universal right to create derivative works or additional Services that can be sold worldwide in perpetuity. Users are not entitled to royalties, payments, or any other form of compensation for Services created by First Steps based on their engagement or feedback.
First Steps’s Trademarks
Users are prohibited from using First Steps’s trademarks, logos, layouts, or designs, regardless of whether they are registered. Explicit written permission is required from an authorized officer of First Steps to use, reproduce, copy, edit, modify, license, sub-license, or transfer any intellectual property that belongs to or is license by First Steps.
Purchasing Our Services
One-Time Purchase Fees
In order to use First Step’s Services, a User must pay a fee (“Fee” or “Fees”). This Fee will allow them to use the Services on a one-time basis. If Users wish to use First Steps’s Services again, they must pay the Fee. The amount of the Fees will depend on the type and tier of Service the User signs up for and will be made clear during through collateral shared with the User before they sign a contract. This collateral can include flyers, brochures, web pages, or contracts. The User shall not be eligible under any conditions to receive refunds for a part of or the entire Fee in case of cancellation, dissatisfaction with, or lack of use of Service.
First Steps reserves the right to deny providing a part of or the entire Service in case the User does not pay the full Fee for the requested Service upfront.
Payment Information
In order to collect Fees from Users, First Steps requires them to provide personal or their organization’s financial information depending on how they wish to make the payment. This includes credit card information including, but not limited to, full name, credit card number, credit card type, credit card expiration date, and credit card CVV number. First Steps reserves the right to temporarily or permanently ban a User if any of their financial information is found to be incorrect or fraudulent. If required, First Steps may conduct additional background and identity verification checks by asking for more information from the User. By providing any personal or financial information, a User allows First Steps to use the information to process their Fee. First Steps might share the information with third party payment processing systems such as but not limited to Stripe or Braintree. The User also agrees to pay any additional taxes and fees that are levied by the payment processors.
Fees paid by Users to First Steps are non-refundable. A User is also prohibited from transferring these Fees to another User’s account. A confirmation of purchase will be sent to users once the Fee has been successfully processed.